JOB SUMMARY:

• The Mortgage Servicing Specialist is responsible for the maintenance and servicing of mortgage loans while performing various loan servicing functions.

KEY JOB RESPONSIBILITIES:

• Ensures compliance with all Credit Union policies, procedures, and processes.
• Responsible for working with member services and collection departments by performing maintenance on member loans.
• Perform processing and maintenance functions as it relates to areas in collections and general mortgage servicing
• Assist in the processing of servicing documents and accounting, ensuring transactions are within compliance guidelines.
• Prepare, balance, process, and pay all annual, semi-annual and quarterly tax payments. Run queries and perform regular tax audits, researching legal descriptions and county records to identify possible security instrument corrections needed.
• Prepare and send Escrow Analysis and disbursements. Ability to interact with local and county offices and various insurance companies.
• Process and prepare documents for loan payoffs, insurance payments and/or claims etc.
• Set up new fixed rate & ARM loans in the mortgage servicing system as necessary, monitor and notify customers of adjustments associated with ARM loans, and other structured loan types in a timely manner.
• Work with loan origination, closing & other lenders to provide payoffs, verification of mortgages, and loan details requested.
• Process and respond to escalated & complex loan problems received in a friendly manner.
• Ensure compliance with applicable federal, state and local laws and regulations.
• Daily contact made by telephone, direct computer access, letters, credit bureaus, etc.
• Provide assistance in data input, recording information, answering telephones, scanning and typing letters.
• Process and balance daily deposits to investor accounts.
• Assists team with monthly investor reporting & servicing the various activities involved in mortgages
• Becomes/is an advocate of the Michigan First culture, supporting diversity, philosophy and other credit union initiatives. Fosters a positive image of Michigan First via professional representation in all contacts and complies with all of Michigan First’s mission and vision goals.
• Reflects each of the credit union’s “Isms” in daily job performance.
• Ability to perform functions in an accurate and timely manner.
• Perform other duties as assigned.

QUALIFICATIONS/REQUIREMENTS:

• High school diploma and a minimum of 2 years mortgage servicing experience preferred.
• Strong knowledge of mortgage servicing functions.
• Ability to operate in a fast-paced growing environment is essential.
• Proficiency in FHLMC, CFPB compliance and Conventional mortgage servicing is ideal.
• Must be tech savvy and able to work in a paperless environment.
• Maintain a forward thinking attitude with the ability to share ideas to assist with the growth of the team.
• Possess strong interpersonal & communication skills, customer service, & ability to work effectively in a team environment.
• Consistently maintain professional appearance and attitude.
• Ability to operate PC and work efficiently in a Windows environment.
• Capability to communicate effectively and share ideas on how to improve.

Michigan First Credit Union was founded 100 years ago (1926) by educators and delivers world-class service to more than 160,000+ members at our branches throughout the State of Michigan, and we’re still growing! We offer financial solutions for every life stage and seek to positively transform our members’ lives through personalized service that meets their unique needs.

Simply put, Michigan First Credit Union’s sole mission is to provide the highest quality member experience. Working here, you’ll get to participate in a strong culture, centered around service, professionalism, and growth.

Michigan First highlights:

• 500+ team members
• 32 locations spanning Grand Rapids, Jackson, Lansing, Muskegon and throughout Metro Detroit
• Industry leader in community support and charitable giving through the Michigan First Foundation
• Member Services Call Center operates 24/7/365
• Over $1.5 Billion in assets

Awards Michigan First Credit Union has been the proud recipient of:

• 2025 Best & Brightest in the Nation
• 2025 Best & Brightest in Metro Detroit
• 2025 Best & Brightest in West Michigan
• 2025 Best Credit Unions to Work For
• 2025 Crain’s Cool Places to Work in southeast Michigan
• 2025 Detroit Free Press Top Workplaces
• 2025 Financial Services Top Workplaces
• 2025 Fall Culture Excellence Top Workplaces
• 2024 Michigan Veterans Affairs Agency - Certified Veteran Friendly Employer - Bronze Level
• 2021 Credit Union of the Year by NAFCU (National Association of Federally-Insured Credit Unions)
  
  

Benefits and perks of joining our award-winning team include:

• Very competitive pay
• Low-cost medical, dental, and vision benefit options. Employer-paid life and disability insurance
• 401(k) - 100% match up to 5% deferral
• Tuition reimbursement for both Undergraduate and Graduate degree program
• Access to a complimentary concierge service that assists with nearly any item on your to-do list
• Free, state-of-the-art fitness center at our Lathrup Village headquarters with exercise equipment, showers and locker rooms
• Wellness initiatives and events throughout the year to help team members stay healthy
• Loan discounts for certain secured and unsecured loans and mortgages
• Opportunities for pay increases, incentives and profit-sharing, based on performance
• Onsite subsidized top notch Cafe 26 for team members' use
• Onsite bowling center

Michigan First Credit Union is an Equal Opportunity Employer.