Community Relations Representative

This job requires candidates to be dynamic sales and service specialists for our Mobile Branch. The ideal candidates will have a proven track record of providing phenomenal service preferably in a financial and/or retail environment and are comfortable with “needs-based” selling. Ideal candidates should also be exceptional conversationalists with an outgoing and professional personality and have experience in community relations.

KEY JOB RESPONSIBILITIES:

• Responsible for educating existing and potential members about products and services to meet their needs.
• Learn about members by asking questions to obtain personal and financial data to ensure appropriate recommendations are made.
• Promote all products and services to existing and potential members, community organizations and students.
• Participates in community events for brand awareness and increasing new membership. Educates event participants of our services and products.
• Works with the Community Relations Assistant Manager on the Mobile Branch unit participating in community events for brand awareness and increasing new membership.
• Works with the Community Relations Assistant Manager to execute the Student Banking program. Duties may include creating or delivering financial literacy sessions during Student Banking days.
• Open and process new accounts, loan applications, and any other products or services offered by the credit union and have experience with meeting/exceeding sales goals expectations.
• Exceeds all member service standards of the Credit Union and is an advocate of our culture.
• Represents the Credit Union in a courteous and professional manner.

QUALIFICATIONS/REQUIREMENTS:

• Must possess an outgoing personality and be comfortable approaching people.
• Minimum 1 + years banking experience.
• Must be able to work evenings and weekends.
• Must be willing to work in a variety of environments that include the office, the mobile unit, and outdoors.
• Must have previous sales and service experience.
• Foster positive relationships with community members and local organizations.
• Must have exceptional communication and presenting skills.
• Strong interpersonal skills.
• Must have the ability to solve problems and provide solutions, work independently or as a group.
• Must be able to stand for majority of the workday.
• Must be able to drive a 33 ft RV Bus or be willing to learn and drive one.

PHYSICAL DEMANDS:

The role requires extensive time on your feet and/or walking throughout the day. You may be required to lift and/or move items of various weights and sizes. You will be spending time in a space that is not a typical office environment. The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Michigan First Credit Union was founded 100 years ago (1926) by educators and delivers world-class service to more than 160,000+ members at our branches throughout the State of Michigan, and we’re still growing! We offer financial solutions for every life stage and seek to positively transform our members’ lives through personalized service that meets their unique needs.

Simply put, Michigan First Credit Union’s sole mission is to provide the highest quality member experience. Working here, you’ll get to participate in a strong culture, centered around service, professionalism, and growth.

Michigan First highlights:

• 500+ team members
• 32 locations spanning Grand Rapids, Jackson, Lansing, Muskegon and throughout Metro Detroit
• Industry leader in community support and charitable giving through the Michigan First Foundation
• Member Services Call Center operates 24/7/365
• Over $1.5 Billion in assets

Awards Michigan First Credit Union has been the proud recipient of:

• 2025 Best & Brightest in the Nation
• 2025 Best & Brightest in Metro Detroit
• 2025 Best & Brightest in West Michigan
• 2025 Best Credit Unions to Work For
• 2025 Crain’s Cool Places to Work in southeast Michigan
• 2025 Detroit Free Press Top Workplaces
• 2025 Financial Services Top Workplaces
• 2025 Fall Culture Excellence Top Workplaces
• 2024 Michigan Veterans Affairs Agency - Certified Veteran Friendly Employer - Bronze Level
• 2021 Credit Union of the Year by NAFCU (National Association of Federally-Insured Credit Unions)
  
  

Benefits and perks of joining our award-winning team include:

• Very competitive pay
• Low-cost medical, dental, and vision benefit options. Employer-paid life and disability insurance
• 401(k) - 100% match up to 5% deferral
• Tuition reimbursement for both Undergraduate and Graduate degree program
• Access to a complimentary concierge service that assists with nearly any item on your to-do list
• Free, state-of-the-art fitness center at our Lathrup Village headquarters with exercise equipment, showers and locker rooms
• Wellness initiatives and events throughout the year to help team members stay healthy
• Loan discounts for certain secured and unsecured loans and mortgages
• Opportunities for pay increases, incentives and profit-sharing, based on performance
• Onsite subsidized top notch Cafe 26 for team members' use
• Onsite bowling center

Michigan First Credit Union is an Equal Opportunity Employer.