JOB SUMMARY:

• The Facilities Manager is a hands-on position that is responsible for the oversight of daily operations, planning, organizing, directing and coordinating activities of anything facilities-related for Michigan First Credit Union, both on-site at the Evergreen Office Building and all remote facilities, ensuring compliance with OSHA and state and local regulations.

KEY JOB RESPONSIBILITIES:

• Responsible for all upkeep, oversight, cleaning/maintenance, inquiries and follow-ups on the following areas for Michigan First:
  • The walking path area outside of Evergreen Office
  • Parking at any of our facilities, but the main focus is The Mint Conference Center and Evergreen Office Building
  • Evergreen Headquarters Office Space
  • Traditional Branches
  • In-Store Branches
  • The fitness center
  • The Built and Brewed Coffee Bar
  • The Michigan First Bowling Center
  • The Mint Conference Center
  • Elevators
  • Café 26
  • Vans
• Manage Facility Request process and follow-up
• Works directly with the property management partner to coordinate and manage the maintenance, contractor work or improvements needed at each location
• Works with Retail AVPs (this is accurate, as it refers to the branches too) to ensure the maintenance and alteration of branch/office areas and equipment, as well as layout, arrangement, and housekeeping of the branches. Coordinates with cross-functional teams to ensure the physical configuration of all service delivery offices and technology (i.e., ATM sites) is correct. Monitors the installation, removal, and changes in telephone, electronic mail, and facsimile services that are required to operate the branches.
• Contribute or lead other special projects for additional branch locations, remodels, or construction projects.
• Liaison for and oversight of ordering any type of facilities supplies, on a global level, i.e. Staples, cleaning supplies for all facilities, cash counters, etc.
• Responsible for the upkeep and all associated responsibilities with branch appearance, including consistently scheduled branch visits to conduct appearance, standards and compliance audits. Documented results to be communicated to AVP, Operations
• Audit and report on facility management including size, lease contacts, (AVP deals with contracts, and this is supposed to be re: who to contact at the locations) general updates, and lease renewal timelines. Identify opportunities for improvement, whether it be equipment, technology or process-related ideas or items for any of our facilities
• Develop solutions to address repeat issues and concerns, to stop them from occurring in the future
• Ensure that all procedures and processes pertaining to our facilities are developed and/or kept up-to-date in The Hub
• Perform other duties as assigned
• Carries out supervisory responsibilities in accordance with Michigan First’s policies and applicable laws. Responsibilities may include training team members; planning, assigning and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
• Becomes/is an advocate of The Michigan First Way, supporting all facets of it, including complete fulfillment of Our Promise, 5 STARS Service, SOLVE IT and our ISMs. Fosters a positive demeanor and image through professional representation in all contacts with both, team members and members. Consistently reflects and displays each of our “ISMs” in daily job performance, as well as in all business interactions while executing on our goals and initiatives. Learns and utilizes EMEC (Every Member’s Experience Counts) in day-to-day responsibilities when communicating with members only.

QUALIFICATIONS/REQUIREMENTS:

• Associate's degree or equivalent from two-year college or technical school; plus at least three years of related experience and/or training at a leadership level; or equivalent combination of education and experience.
• Previous experience in a facilities oversight role required
• Must enjoy working with people and have ability to adapt to different personalities and priorities
• Has the ability to prioritize specifically when it comes to complaints and/or high-impact issues and concerns for handling
• Must possess strong time management skills and the ability to perform independently in setting objectives and take initiative to proceed properly.
• Must possess a friendly, can-do, positive attitude at all times
• Must have excellent verbal and written communication skills
• Must be resolution-focused with the end user/member in mind, at all times
• Strong organizational skills and attention to detail required
• Must be an ambassador for Michigan First Credit Union, as this person will be working with external vendors, as well as internal teams
• Must be able to multi-task and accomplish a high degree of accurate work that adheres to established processes, procedures and regulations.

Michigan First Credit Union was founded more than 90 years ago by educators and delivers world-class service to more than 160,000+ members at our branches throughout the State of Michigan, and we’re still growing! We offer financial solutions for every life stage and seek to positively transform our members’ lives through personalized service that meets their unique needs.

Simply put, Michigan First Credit Union’s sole mission is to provide the highest quality member experience. Working here, you’ll get to participate in a strong culture, centered around service, professionalism, and growth.

Michigan First highlights:

• 500 team members
• 32 locations spanning the Lansing area, Grand Rapids and Metro Detroit
• Industry leader in community support and charitable giving through the Michigan First Foundation
• Member Services Call Center operates 24/7/365
• Over $1.5 Billion in assets

Awards Michigan First Credit Union has been the proud recipient of:

• 2024 Best & Brightest in the Nation
• 2024 Best & Brightest in Metro Detroit
• 2024 Best & Brightest in West Michigan
• 2024 Best Credit Unions to Work For
• 2024 Crain’s Cool Places to Work
• 2024 Detroit Free Press Top Workplaces
• 2024 Michigan Veterans Affairs Agency - Certified Veteran Friendly Employer - Bronze Level
• 2021 Credit Union of the Year by NAFCU (National Association of Federally-Insured Credit Unions)
  
  

Benefits and perks of joining our award-winning team include:

• Very competitive pay
• Low-cost medical, dental, and vision benefit options. Employer-paid life and disability insurance
• 401(k) - 100% match up to 5% deferral
• Tuition reimbursement for both Undergraduate and Graduate degree program
• Access to a complimentary concierge service that assists with nearly any item on your to-do list
• Free, state-of-the-art fitness center at our Lathrup Village headquarters with exercise equipment, showers and locker rooms
• Wellness initiatives and events throughout the year to help team members stay healthy
• Loan discounts for certain secured and unsecured loans and mortgages
• Opportunities for pay increases, incentives and profit-sharing, based on performance
• Onsite subsidized top notch Cafe 26 for team members' use
• Onsite bowling center

Michigan First Credit Union is an Equal Opportunity Employer.