JOB SUMMARY:

Responsible for processing and maintenance activities of credit and debit card programs and services.

KEY JOB RESPONSIBILITIES: 

• Reviews and processes numerous reports in order to maintain the integrity of the card portfolio (including reject and exception reports).
• Maintains/Monitors credit, debit, and ATM cards including inventory control, ordering, replacement of lost and stolen cards, and restricting card usage.
• Compiles, verifies and files records and forms to control issuing, blocking, or renewal of credit, debit, and ATM cards.
• Reviews/Monitors new fraud claims to avoid unnecessary losses (requiring contacting member to confirm validity of claim).
• Provides assistance/guidance to team members on systems and processes involved with credit and debit card processing and service including researching transaction declines, card issuance, and the rewards program.
• Research, analyze, and resolve member inquiries to ensure timely problem-resolution.
• Escalates defects, improvement ideas, and/or issues identified with the processes, workflows and systems.
• Disburses credit card applications and increases.
• Works with card vendor to resolve card issues (including but not limited to transaction inquiries, resolution of member concerns, system processes, etc.).
• Ensures compliance with card rules and regulations.
• Supports new technology initiatives/implementations.
• Ability to perform functions in an accurate and timely manner
• Perform other duties as assigned.
• Becomes/is an advocate of The Michigan First Way, supporting all facets of it, including complete fulfillment of Our Promise, 5 STARS Service, SOLVE IT and our ISMs.  Fosters a positive demeanor and image through professional representation in all contacts with both, team members and members.  Consistently reflects and displays each of our “ISMs” in daily job performance, as well as in all business interactions while executing on our goals and initiatives.  Learns and utilizes EMEC (Every Member’s Experience Counts) in day-to-day responsibilities when communicating with members only. 

QUALIFICATIONS/REQUIREMENTS:  

• Experience with credit card programs preferred.
• High school diploma and 1-3 months of related experience and/or training; or equivalent combination of education and experience.
• Possess strong interpersonal skills, to work effectively in a team environment.
• Strong written and verbal communication skills.
• Strong problem-solving abilities.
• Consistently maintain professional appearance and attitude.
• Ability to effectively present information in one‑on‑one and small group situations to team members and members of the organization.
• Ability to operate PC, including input, output, and inquiry to member accounts and other account information required in the member service function.                                                                                                
• Ability to operate standard office equipment, including proficiency in all spreadsheet capabilities.
• Familiarity with the differences in a basic number of products and services offered by other financial institutions to those offered by the credit union.

Michigan First Credit Union was founded more than 90 years ago by educators and delivers world-class service to more than 160,000+ members at our branches throughout the State of Michigan, and we’re still growing! We offer financial solutions for every life stage and seek to positively transform our members’ lives through personalized service that meets their unique needs.

Simply put, Michigan First Credit Union’s sole mission is to provide the highest quality member experience. Working here, you’ll get to participate in a strong culture, centered around service, professionalism, and growth.

Michigan First highlights:

• 500 team members
• 32 locations spanning the Lansing area, Grand Rapids and Metro Detroit
• Industry leader in community support and charitable giving through the Michigan First Foundation
• Member Services Call Center operates 24/7/365
• Over $1.5 Billion in assets

Awards Michigan First Credit Union has been the proud recipient of:

• 2024 Best & Brightest in the Nation
• 2024 Best & Brightest in Metro Detroit
• 2024 Best & Brightest in West Michigan
• 2024 Best Credit Unions to Work For
• 2024 Crain’s Cool Places to Work
• 2024 Detroit Free Press Top Workplaces
• 2024 Michigan Veterans Affairs Agency - Certified Veteran Friendly Employer - Bronze Level
• 2021 Credit Union of the Year by NAFCU (National Association of Federally-Insured Credit Unions)
  
  

Benefits and perks of joining our award-winning team include:

• Very competitive pay
• Low-cost medical, dental, and vision benefit options. Employer-paid life and disability insurance
• 401(k) - 100% match up to 5% deferral
• Tuition reimbursement for both Undergraduate and Graduate degree program
• Access to a complimentary concierge service that assists with nearly any item on your to-do list
• Free, state-of-the-art fitness center at our Lathrup Village headquarters with exercise equipment, showers and locker rooms
• Wellness initiatives and events throughout the year to help team members stay healthy
• Loan discounts for certain secured and unsecured loans and mortgages
• Opportunities for pay increases, incentives and profit-sharing, based on performance
• Onsite subsidized top notch Cafe 26 for team members' use
• Onsite bowling center

Michigan First Credit Union is an Equal Opportunity Employer.