Note: This position is onsite at our headuqarters in Lathrup Village.  This is NOT a remote position. 

JOB SUMMARY:

• Responsible for designing, building and delivering a stable, secure, and efficient network, telecom, and storage infrastructure environment for Michigan First’s business operations. Dispenses technical advice, guidance, and direction to other IT team members to mentor and build depth with the team. You are to promote the interfacing and control of the organization’s present technology and the dissemination of technical information throughout the organization. To be successful you will need to be a technology visionary and advocate.

   

• The position will provide Architecture, Engineering and Administration duties of circuits, routers, switches, firewalls, Wireless, IDS/IPS, phone system, and other technical support functions to support business operations.

KEY JOB RESPONSIBILITIES:

• Senior design engineer aiding in the development and maintenance of technical standards and architectural blueprints.
• Mentor to less experienced team members and others throughout the company. Be that advocate that can easily and willingly explain technical issues in non-technical terms.
• Network LAN/WAN infrastructure design, implementation, and support including switches, routers and associated carrier services.
• Voice system administration and support, including applications.
• Maintain both highly secure business wireless networks and open public access networks for member\team member access.
• Documentation of network infrastructure and standards and practices.
• Installation, configuration, and maintenance of LAN/WAN infrastructure, network security, and servers
• Troubleshoot, repair, maintain, install and perform testing on network peripherals, data communication and computer network systems. Assemble, install, configure and test units of LAN and WAN requiring use of standard upgrades/protocols
• Maintain fiber, copper networks, and troubleshoot problems reported.
• Install software, patches and upgrades for network hardware as needed to ensure security and stability.
• Responsible for working with vendors to install low voltage cabling as necessary for projects, business growth, or employee moves.
• Perform preventative maintenance on all data communication and/or peripheral equipment. Test and adjust to appropriate standards
• Attain and maintain a reliable technology infrastructure for the credit union that results in a high degree of information protection, ease of access, and integrity of member information, as well as maximizing the use of current technology to enhance internal business procedures.
• Vendor Management including key relationships, contracts, and service level management.
• Learn basic functionality of our financial system as it relates to networks, servers, call center and peripheral appliances.
• Must possess strong oral and written communication skills.
• Must be willing to perform 2nd level On Call responsibilities after hours and on weekends as part of a 24x7x365 on call support team.
• Support the IT Operational processes, change, incident and problem.
• Occasional after-hours work as necessary
• Actively participate in continuous improvement and corrective action activities
• Perform other duties as assigned
• Demonstrates continues Improvement: Service Quality, Monitoring, Process efficiencies.
• Keeping abreast of industries technological solutions and strategically positioning Michigan First to take advantage.
• Ensures the Code of Conduct, Core Values, Isms and other aspects of the culture are upheld and encouraged by all team members within the team. Be an advocate of the Michigan First culture, supporting diversity, philosophy and other Credit Union initiatives. Fosters a positive image of Michigan First via professional representation in all contacts and complies with all of Michigan First’s mission and vision goals. Reflects each of the Credit Union’s “Isms” in daily job performance.
• Becomes/is an advocate of The Michigan First Way, supporting all facets of it, including complete fulfillment of Our Promise, 5 STARS Service, SOLVE IT and our ISMs. Fosters a positive demeanor and image through professional representation in all contacts with both, team members and members. Consistently reflects and displays each of our “ISMs” in daily job performance, as well as in all business interactions while executing on our goals and initiatives. Learns and utilizes EMEC (Every Member’s Experience Counts) in day-to-day responsibilities when communicating with members only.

CORE COMPETENCIES:

• Challenges the status quo and champions new initiatives; acts as a catalyst of change and stimulates others to change; paves the way for needed changes and improvements; manages implementation effectively; demonstrates the emotional strength to manage the anxiety of change; learns from mistakes and successes; uses the inputs and ideas of others as stimuli for change. Focuses on the “possibilities" rather than the "obstacles" to success.
• Seeks advice from anyone in the company; openly operates across lines of business to accomplish organization objectives, especially going to any level that is appropriate to solve or address issues; is cross-functional, and values team success greater than individual success. Creates an open atmosphere; is non-controlling, trustworthy, empathetic; and encourages, supports and accepts the boundary less behavior of their staff; assumes that others are well-intentioned; views the company as an entire team rather than as individual lines of business and cares more about the organization’s success than individual success.
• Believes in the power and synergistic value of teams; equates personal success with team success; focuses on team accomplishment and recognition rather than personal recognition. Remains optimistic and enthusiastic toward work and others, despite obstacles and setbacks.
• Is committed to total client satisfaction; thinks things through from the client’s perspective; regularly seeks client feedback and adjusts actions to provide continuous improvement and value to the client; is immediately responsive to client concerns; is a trusted advisor to clients and earns client loyalty by providing products/services to meet the client’s needs
• Believes in doing things right the first time; has strong commitment to completeness and accuracy of work; has high work standards and holds self-accountable for meeting the performance expectations of customers and clients, and performing at the highest level; is committed to continuous performance improvement

QUALIFICATIONS/REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelors’ degree in a related field or the equivalent combination of education/certifications and experience.
• Advanced Cisco knowledge consistent with CCNP certification. CCNP certification Preferred.
• 8+ years of progressive Network and Security experience.
• Familiarity with Telecommunications services (MPLS, ISP services, voice services, etc.)
• Expert knowledge of Routing, Switching, TCP/IP and DNS. Expert knowledge of routing protocols including BGP.
• Expert knowledge of firewall systems, both stateful and stateless. Checkpoint Firewall experience preferred.
• Knowledge of web filter and load balancer design, setup and support.
• Ability to effectively present information in one-on-one and small group situations to team members and management of the organization
• Voice systems administration and support (VoIP, PBX, SIP, Queues, and Unified Messaging).
• Candidate should have general (or administrative) knowledge of servers and how they integrate in with the network environment.
• Ability to work under pressure and within specific guidelines
• Ability to manage multiple projects with multiple priorities, coordinates internal and external vendors, and communicates to management.

Michigan First Credit Union was founded more than 90 years ago by educators and delivers world-class service to more than 160,000+ members at our branches throughout the State of Michigan, and we’re still growing! We offer financial solutions for every life stage and seek to positively transform our members’ lives through personalized service that meets their unique needs.

Simply put, Michigan First Credit Union’s sole mission is to provide the highest quality member experience. Working here, you’ll get to participate in a strong culture, centered around service, professionalism, and growth.

Michigan First highlights:

• 500 team members
• 32 locations spanning the Lansing area, Grand Rapids and Metro Detroit
• Industry leader in community support and charitable giving through the Michigan First Foundation
• Member Services Call Center operates 24/7/365
• Over $1.5 Billion in assets

Awards Michigan First Credit Union has been the proud recipient of:

• 2024 Best & Brightest in the Nation
• 2024 Best & Brightest in Metro Detroit
• 2024 Best & Brightest in West Michigan
• 2024 Best Credit Unions to Work For
• 2024 Crain’s Cool Places to Work
• 2024 Detroit Free Press Top Workplaces
• 2024 Michigan Veterans Affairs Agency - Certified Veteran Friendly Employer - Bronze Level
• 2021 Credit Union of the Year by NAFCU (National Association of Federally-Insured Credit Unions)
  
  

Benefits and perks of joining our award-winning team include:

• Very competitive pay
• Low-cost medical, dental, and vision benefit options. Employer-paid life and disability insurance
• 401(k) - 100% match up to 5% deferral
• Tuition reimbursement for both Undergraduate and Graduate degree program
• Access to a complimentary concierge service that assists with nearly any item on your to-do list
• Free, state-of-the-art fitness center at our Lathrup Village headquarters with exercise equipment, showers and locker rooms
• Wellness initiatives and events throughout the year to help team members stay healthy
• Loan discounts for certain secured and unsecured loans and mortgages
• Opportunities for pay increases, incentives and profit-sharing, based on performance
• Onsite subsidized top notch Cafe 26 for team members' use
• Onsite bowling center

Michigan First Credit Union is an Equal Opportunity Employer.