JOB SUMMARY:

Responsible for conducting training for new and existing team members; assisting with the development of training courses, plans and materials; and assisting in assessing training needs for the organization. This position will also assist in developing ad hoc trainers and evaluating existing and proposed training programs.

KEY JOB RESPONSIBILITIES:

• Facilitates training courses: technical, operational, and soft skills to new and existing team members
• Assists with researching, planning, organizing and conducting training programs, seminars, events, and conferences
• Writes materials for new training programs; assesses current and proposed programs; recommends appropriate changes
• Assists with preparing and administering various training programs
• Assists with identification of external resources, including training programs and/or experts that may be appropriate to deliver training to team members
• Assists with communication about training opportunities, costs, registration requirements, etc. and coordinate training efforts with team leaders
• Maintains the training room, training equipment, training materials and other tools and functions associated with training programs
• Assists in developing, maintaining, and tracking team member training records through a Learning Management System.
• Becomes/is an advocate of the Michigan First culture, supporting diversity, philosophy and other credit union initiatives. Fosters a positive image of Michigan First via professional representation in all contacts and complies with all of Michigan First’s mission and vision goals. Reflects each of the credit union’s “Isms” in daily job performance. Learns and utilizes EMEC (Every Member’s Experience Counts) in day-to-day responsibilities when communicating with members.

QUALIFICATIONS/REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree from an accredited institution in Human Resource Development, Communications, Business Administration, Education, or other related discipline preferred. A minimum of two years prior training required.
• Ability to effectively communicate with team members, team leaders, external trainers, professional training group members, and consultants by phone, in person, or through written correspondence.
• Ability to perform duties with minimal direction. Solid time management skills and the ability to handle multiple tasks at one time. Strong organizational skills.
• Excellent communication skills. Ability to speak in public to large groups as well as small groups. At ease moderating both large and small groups. Ability to effectively present information in one-on-one and small group situations.
• Strong writing skills. Ability to write clear e-mails, simple correspondence, training manuals, handouts, and step by step training procedures. Includes high attention to detail in all written material.
• Displays leadership skills and appropriate decision making.
• Displays professional attitude and appearance at all times.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Prior banking/credit union experience and knowledge of regulatory compliance preferred.
• Ability to operate a personal computer including a full working knowledge and ability to utilize the following software programs:
• Ability to operate a personal computer including a full working knowledge and ability to utilize the following software programs:
  • Microsoft Office Suite (i.e., Word, Excel, Power Point, and Outlook) Human resource information system software
    Learning management system and online compliance software
    Keystone or Symitar system experience preferred but not necessary
    Experience designing self-paced online training solutions, not limited to systems training
• Experience with CBT software i.e. Articulate Storyline, Adobe Captivate, Camtasia, or comparable programs
• Travel to various locations as necessary to perform training and other duties as needed.

Michigan First Credit Union was founded more than 90 years ago by educators and delivers world-class service to more than 160,000+ members at our branches throughout the State of Michigan, and we’re still growing! We offer financial solutions for every life stage and seek to positively transform our members’ lives through personalized service that meets their unique needs.

Simply put, Michigan First Credit Union’s sole mission is to provide the highest quality member experience. Working here, you’ll get to participate in a strong culture, centered around service, professionalism, and growth.

Michigan First highlights:

• 500 team members
• 32 locations spanning the Lansing area, Grand Rapids and Metro Detroit
• Industry leader in community support and charitable giving through the Michigan First Foundation
• Member Services Call Center operates 24/7/365
• Over $1.5 Billion in assets

Awards Michigan First Credit Union has been the proud recipient of:

• 2024 Best & Brightest in the Nation
• 2024 Best & Brightest in Metro Detroit
• 2024 Best & Brightest in West Michigan
• 2024 Best Credit Unions to Work For
• 2024 Crain’s Cool Places to Work
• 2024 Detroit Free Press Top Workplaces
• 2024 Michigan Veterans Affairs Agency - Certified Veteran Friendly Employer - Bronze Level
• 2021 Credit Union of the Year by NAFCU (National Association of Federally-Insured Credit Unions)
  
  

Benefits and perks of joining our award-winning team include:

• Very competitive pay
• Low-cost medical, dental, and vision benefit options. Employer-paid life and disability insurance
• 401(k) - 100% match up to 5% deferral
• Tuition reimbursement for both Undergraduate and Graduate degree program
• Access to a complimentary concierge service that assists with nearly any item on your to-do list
• Free, state-of-the-art fitness center at our Lathrup Village headquarters with exercise equipment, showers and locker rooms
• Wellness initiatives and events throughout the year to help team members stay healthy
• Loan discounts for certain secured and unsecured loans and mortgages
• Opportunities for pay increases, incentives and profit-sharing, based on performance
• Onsite subsidized top notch Cafe 26 for team members' use
• Onsite bowling center

Michigan First Credit Union is an Equal Opportunity Employer.