We are seeking strong professionals with expertise in loan processing.  We need people with great communication skills who have used those skills to quickly and thoroughly process all types of consumer loans.  You must have a proven track record in delivering outstanding customer service.

Responsibilities:

• Contacts by telephone, direct computer access, or letter, credit bureaus, employers, and personal references to check credit and personal references.
• Assists in the preparation of credit information necessary to establish credit limit, including such factors as applicant's assets, credit experience, and personal references, based on predetermined standards.
• Keeps record on file of credit transactions, inquiries, pending loans, Loan Activity Report by representative, Daily Loan Listing.
• Provides assistance in filing, inputting data to computer, recording information as required, answering telephones, photocopy, faxing, typing letters, etc.
• Assists team in efficiently and effectively processing the various activities involved in credit granting, and performs such additional duties as might be assigned from time to time.
• Becomes/is an advocate of The Michigan First Way, supporting all facets of it, including complete fulfillment of Our Promise, 5 STARS Service, SOLVE IT and our ISMs.  Fosters a positive demeanor and image through professional representation in all contacts with both, team members and members.  Consistently reflects and displays each of our “ISMs” in daily job performance, as well as in all business interactions while executing on our goals and initiatives. 
• Learns and utilizes EMEC (Every Member’s Experience Counts) in day-to-day responsibilities when communicating with members only.

• Performs functions in an accurate and timely manner.  Maintains professional appearance and attitude. Utilizes interpersonal skills effectively in a team environment.
• High school diploma or one to three months of related experience and/or training; or equivalent combination of education and experience
• Must have experience in processing mortgage / home equity. Reviewing title work, appraisals and familiar with real estate applications and compliance
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence
• Ability to effectively present information in one on one and small group situations to team members and members of the organization
• Ability to operate PC, including input, output, and inquiry to member accounts and other account information required in the member service function
• Ability to operate standard office equipment and tools, such as personal computer, postage machine, fax machine, telephones, photocopier, typewriter
• Familiar with the differences in a basic number of products and services offered by other financial institutions to those offered by the credit union

Michigan First Credit Union was founded more than 90 years ago by educators and delivers world-class service to more than 160,000+ members at our branches throughout the State of Michigan, and we’re still growing! We offer financial solutions for every life stage and seek to positively transform our members’ lives through personalized service that meets their unique needs.

Simply put, Michigan First Credit Union’s sole mission is to provide the highest quality member experience. Working here, you’ll get to participate in a strong culture, centered around service, professionalism, and growth.

Michigan First highlights:

• 500 team members
• 32 locations spanning the Lansing area, Grand Rapids and Metro Detroit
• Industry leader in community support and charitable giving through the Michigan First Foundation
• Member Services Call Center operates 24/7/365
• Over $1.5 Billion in assets

Awards Michigan First Credit Union has been the proud recipient of:

• 2024 Best & Brightest in the Nation
• 2024 Best & Brightest in Metro Detroit
• 2024 Best & Brightest in West Michigan
• 2024 Best Credit Unions to Work For
• 2024 Crain’s Cool Places to Work
• 2024 Detroit Free Press Top Workplaces
• 2024 Michigan Veterans Affairs Agency - Certified Veteran Friendly Employer - Bronze Level
• 2021 Credit Union of the Year by NAFCU (National Association of Federally-Insured Credit Unions)
  
  

Benefits and perks of joining our award-winning team include:

• Very competitive pay
• Low-cost medical, dental, and vision benefit options. Employer-paid life and disability insurance
• 401(k) - 100% match up to 5% deferral
• Tuition reimbursement for both Undergraduate and Graduate degree program
• Access to a complimentary concierge service that assists with nearly any item on your to-do list
• Free, state-of-the-art fitness center at our Lathrup Village headquarters with exercise equipment, showers and locker rooms
• Wellness initiatives and events throughout the year to help team members stay healthy
• Loan discounts for certain secured and unsecured loans and mortgages
• Opportunities for pay increases, incentives and profit-sharing, based on performance
• Onsite subsidized top notch Cafe 26 for team members' use
• Onsite bowling center

Michigan First Credit Union is an Equal Opportunity Employer.