JOB SUMMARY:

Responsible for assisting and supporting the Risk Management Team in implementing policies and practices that limit or reduce the financial, physical and human risks associated with operating a financial institution. Assists in implementing risk management practices that provide adequate security safeguards to protect the financial and physical assets of the credit union.

KEY JOB RESPONSIBILITIES:

• Prepare and/or review Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) compliance reports, including but not limited to Suspicious Activity Reports (SARs), Currency Transaction Reports (CTRs), and Monetary Instrument Reports.
• Review and respond to early warning systems, queues, and reports to prevent fraud, mitigate fraud losses, identify errors, and investigate and report suspicious activity.
• Research, resolve, and track member fraud and identity theft claims using a consistent and well-organized system.
• Conduct additional research and follow through on more complex cases. Investigate member transactions through comprehensive research through use of investigative systems and tools, including review of CCTV video.
• Ensure clear, concise, and compelling research is documented thoroughly. Prepare detailed written reports for periodic fraud and dispute tracking. Present factual documentation and recommendations to leadership.
• Effectively communicate with members utilizing interviewing techniques, communicating status updates, and finalizing decision outcomes to members through both written and verbal communication.
• Work with cross-functional teams to identify fraud patterns and make procedural adjustments to help mitigate fraud and reduce exposure to losses.
• Provide consultative support to team members regarding scams, risk mitigation strategies, physical security, fraud management, training, and BSA compliance.
• Access physical security systems, maintain system security profiles, and provide access to authorized users.
• Work directly with legal counsel and appropriate law enforcement or government agencies as necessary.
• Research, retrieve, and transmit subpoena information/documentation requests as appropriate.
• Knowledgeable about state, federal and local rules and regulations, restrictions and requirements relative to the risk exposures inherent in the credit union’s operations.
• Becomes/is an advocate of the Michigan First culture, supporting diversity, philosophy and other credit union initiatives. Fosters a positive image of Michigan First via professional representation in all contacts and complies with all of Michigan First’s mission and vision goals. Reflects each of the credit union’s “Isms” in daily job performance. Learns and utilizes the EMEC way (Every Member’s Experience Counts) in day-to-day responsibilities when communicating with members and team members.
• Performs other duties as assigned.

QUALIFICATIONS/REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree preferred plus a minimum of one year of loss prevention experience and at least three years related experience and/or training; or equivalent combination of education and experience.
• Prior experience working in a financial institution preferred
• Ability to respond objectively and appropriately to common inquiries from credit union members, team members, business partners, regulatory agencies, or members of the business community.
• Highly complex analytical ability required to independently resolve not only external member issues, but to provide resolution to branch, team members, members, auditors and regulators on complex situations.
• Ability to read, analyze, and interpret common technical journals, financial reports and information, and appropriate legal documents.
• Superior quantitative and analytical skills.
• Must be able to multi-task and accomplish a high degree of accurate work that adheres to established processes, procedures, and regulations.
• Ability to write reports case notes, account notes, etc., that conform to a prescribed style and format.
• Ability to confidently and effectively present information verbally to members, team members, and leadership.
• May be required to become certified as a Notary Public for the purpose of verifying signatures, executing documents and obtaining information.
• May be required to appear at legal proceedings.
• Ability to maintain composure under stressful situations.
• Ability to maintain confidentiality of sensitive information.
• Ability to operate a personal computer, including a full working knowledge and ability to utilize the following software programs: Microsoft Word, Excel, PowerPoint
• Fully knowledgeable in credit union terminology and acronyms commonly utilized in the day to day communication of team members, leaders, and others involved in the credit union system.

Michigan First Credit Union was founded more than 90 years ago by educators and delivers world-class service to more than 160,000+ members at our branches throughout the State of Michigan, and we’re still growing! We offer financial solutions for every life stage and seek to positively transform our members’ lives through personalized service that meets their unique needs.

Simply put, Michigan First Credit Union’s sole mission is to provide the highest quality member experience. Working here, you’ll get to participate in a strong culture, centered around service, professionalism, and growth.

Michigan First highlights:

• 500 team members
• 32 locations spanning the Lansing area, Grand Rapids and Metro Detroit
• Industry leader in community support and charitable giving through the Michigan First Foundation
• Member Services Call Center operates 24/7/365
• Over $1.5 Billion in assets

Awards Michigan First Credit Union has been the proud recipient of:

• 2024 Best & Brightest in the Nation
• 2024 Best & Brightest in Metro Detroit
• 2024 Best & Brightest in West Michigan
• 2024 Best Credit Unions to Work For
• 2024 Crain’s Cool Places to Work
• 2024 Detroit Free Press Top Workplaces
• 2024 Michigan Veterans Affairs Agency - Certified Veteran Friendly Employer - Bronze Level
• 2021 Credit Union of the Year by NAFCU (National Association of Federally-Insured Credit Unions)
  
  

Benefits and perks of joining our award-winning team include:

• Very competitive pay
• Low-cost medical, dental, and vision benefit options. Employer-paid life and disability insurance
• 401(k) - 100% match up to 5% deferral
• Tuition reimbursement for both Undergraduate and Graduate degree program
• Access to a complimentary concierge service that assists with nearly any item on your to-do list
• Free, state-of-the-art fitness center at our Lathrup Village headquarters with exercise equipment, showers and locker rooms
• Wellness initiatives and events throughout the year to help team members stay healthy
• Loan discounts for certain secured and unsecured loans and mortgages
• Opportunities for pay increases, incentives and profit-sharing, based on performance
• Onsite subsidized top notch Cafe 26 for team members' use
• Onsite bowling center

Michigan First Credit Union is an Equal Opportunity Employer.