JOB SUMMARY:
Responsible for planning, developing and implementing all things associated with training throughout the Credit Union. Identify training needs by partnering directly with business leaders, design materials including AV-aids, manuals, scripts and procedures. Leads the Training Team Members and ensures that they are efficient and effective in their roles. Prepares and manages the Training and Development budget and oversees planning and implementation of large organizational events, i.e. Team Learning Days, etc.
KEY JOB RESPONSIBILITIES:
- Develops and manages Credit Union’s training function, including the design and delivery of all curriculum, conducts training on a regular basis in conjunction with the Training Team schedules, manage new hire orientation/onboarding, and conducts training needs analyses with business leaders. Additionally, this leader develops internal training, develops specialists’ skill, and manages relationships with external training resources.
- Leads the team members on the Training Team through daily mentoring and leadership coaching, as well as conducting annual performance reviews and any other corrective actions/disciplinary actions.
- Establishes and evaluates metrics for assessing training efficiency and effectiveness, team member performance and implements suggestions for improvements.
- Implements effective job aids and materials while utilizing knowledge of methods in classroom training and focuses on adult learning techniques.
- Stays current on the latest training development and delivery techniques through OTJ training, workshops, webinars and on-line training resources. Makes recommendations to bring the latest techniques and skills to the Credit Union.
- Collaborates with the Risk Management Team to ensure all program materials include information on required, up-to-date federal, state and credit union regulations as well as all compliance-related material.
- Maintains a tracking system, including but not limited to the LMS, for training content and completed internal and external training hours.
- Drives development, process and procedure enhancements for training and the Credit Union, based on business needs. This includes tracking and maintaining all necessary procedures on The Hub so that all team members have access to training aids and documentation, once they leave the classroom and ongoing.
- Helps to support other Credit Union strategic initiatives including but not limited to, Leadership Academy, Speak Easy, on-line banking, mobile banking and student branches.
- Plans and leads Credit Union in-service days (2x/year) – Team Learning Days.
- Works closely with Senior Leaders to inform of all training activities, as well as working with other subject matter experts to design policy/procedure and product delivery.
- Responsible for management of career apparel process and completion of annual training budget.
- Plans, assesses, develops and is able to deliver standard Credit Union training, i.e. new hire, 365Live, FSR and Teller training including New Accounts, Lending, etc.
- Main point of contact internally and with our partners at MBC and New Horizons for all Leadership Academy-related work and planning for the Credit Union.
- Ability to travel to branches/other site locations as and when needed.
- Becomes/is an advocate of The Michigan First Way, supporting all facets of it, including complete fulfillment of Our Promise, 5 STARS Service, SOLVE IT and our ISMs. Fosters a positive demeanor and image through professional representation in all contacts with both, team members and members. Consistently reflects and displays each of our “ISMs” in daily job performance, as well as in all business interactions while executing on our goals and initiatives. Learns and utilizes EMEC (Every Member’s Experience Counts) in day-to-day responsibilities when communicating with members only.
LEADERSHIP RESPONSIBILITIES:
Directs a variety of team members, as business dictates on the Training and Development Team, specifically. Carries out leadership responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing concerns and resolving problems. Demonstrates a commitment to our “Leadership Code of Conduct.”
This position requires a person who is willing to be hands-on while being able to be strategic and see strategically. They are required to be a driven coach and leader, holding others accountable to results.
This position holds functional authority over all training needs/requirement decisions for the Credit Union.