The IT Operations Manager leads the IT Operations Team \ Support Center in planning, deploying, monitoring, and maintaining the enterprise desktop environment and daily operations tasks. With a major focus on the end user experience this position will demonstrate and teach technical individuals how to delivery great service with great customer service. The IT Operations Manager will act as a manager and mentor to their employees. This is considered to be a working manager role for someone who is able to teach through demonstration.
The IT Operations Manager is responsible for managing the Support Center which includes Technical Support Specialists and Systems Administrators. The Support Center is the first line of technical support for the organization. They take all calls, perform triage, and solve issues or route them to the appropriate resource for resolution. The Support Center monitors all systems and takes appropriate action when alert conditions are identified. As part of the operations role the Support Center is responsible for scheduling and execution of all operational processes such as file uploads, downloads, automated reports, etc. In addition the Support Center is responsible for creating, modifying, and disabling all network and system accounts as needed as well as all User Access Administration.
The Support Center also handles all Operational tasks including daily backups, managing the enterprise antivirus solution, ensuring the creation and maintenance of monitoring systems to provide advance notice of issues or potential issues. During times of service disruption the Support Center will be the hub of tracking and disseminating information to the executive team.
The IT Operations Manager acts to ensure integrity of organizational-wide data, propriety information and related intellectual property through information security and access management (Physical and logical). Any security issues discovered by the Support Center are reviewed by the IT Operations Manager for further action and if necessary are forwarded to the Director of IT Service Delivery.
KEY JOB RESPONSIBILITIES:
KNOWLEDGE, SKILLS & ABILITIES:
Michigan First Credit Union was founded more than 90 years ago by educators and now delivers world-class service to more than 140,000+ members at our branches throughout Michigan, and we’re growing! We offer financial solutions for every life stage and seek to positively transform our members’ lives through personalized service that meets their unique needs.
Simply put, Michigan First Credit Union’s sole mission is to provide the highest quality member experience. Working here, you’ll get to participate in a strong culture centered around service, professionalism, and growth. The perks are pretty cool, too – we’re consistently named as a 101 Best & Brightest Place to Work (nationally!) as well as several other local workplace awards, mainly because of our competitive pay, excellent benefits package, and supportive policies.
Michigan First highlights:
Michigan First Credit Union has been the proud recipient of:
Perks of joining our award-winning team include:
Michigan First Credit Union is an Equal Opportunity Employer.