Michigan First

  • ATM & Card Services Technician

    Location : Location US-MI-Lathrup Village
    Job ID
    Technology Solutions
  • Responsibilities

    Job Summary:


    Provide maintenance for ATM's, coin and card machines plus related peripherals at any Michigan First Credit Union location.  Additionally, provide scheduled cleanings and other basic maintenance and training. This position requires the use of basic hand tools, limited parts and a general understanding of PC, PC peripherals and network connectivity.  Assist team members at all levels to ensure quality member service on a consistent basis.  Position will also monitor equipment and place calls accordingly for hardware issues. 




    • Basic troubleshooting skills
    • Monitors ATM, Card Printer and Coin Machine networks to ensure 24x7 uptime.  If issues arise, takes the lead on seeking immediate remediation results in addition to following all internal communication protocols
    • Follow access procedures for entering and exiting Michigan First Credit union locations 
    • Assists vendors and other Credit Union team members to identify and implement solutions to issues that impact 100% uptime. 
    • Works as part of the Technology Solutions team to troubleshoot and communicates issues related to all other Technology Solutions products and access channels.   
    • Ensures that Credit Union procedures and job tools related to Technology Solutions are updated regularly and made available as a resource and reference for other team members. 
    • Demonstrates ability to interact effectively and professionally at all levels.
    • Completes equipment cleanings on time.
    • Possesses a safe driving record
    • Must be able to work independently with minimum supervision 
    • Is an advocate of the Michigan First culture, supporting diversity, philosophy and other credit union initiatives. Utilizes EMEC (Every Member’s Experience Counts) in day-to-day responsibilities when communicating with members and ream members.  Fosters a positive image of Michigan First via professional representation in all contacts and complies with all of Michigan First’s mission and vision goals. Reflects each of the credit union’s “Isms” in daily job performance. Learns and utilizes the EMEC way (Every Member’s Experience Counts) in day-to-day responsibilities when communicating with members and team members.
    • Other duties, as assigned.


    Core Competencies:


    • Challenges the status quo and champions new initiatives; acts as a catalyst of change and stimulates others to change; paves the way for needed changes and improvements; manages implementation effectively; demonstrates the emotional strength to manage the anxiety of change; learns from mistakes and successes; uses the inputs and ideas of others as stimuli for change.  Focuses on the “possibilities" rather than the "obstacles" to success.
    • Seeks advice from anyone in the company; openly operates across lines of business to accomplish organization objectives, especially going to any level that is appropriate to solve or address issues; is cross-functional, and values team success greater than individual success.  Creates an open atmosphere; is non-controlling, trustworthy, empathetic;, and encourages, supports and accepts the boundary less behavior of their staff; assumes that others are well-intentioned; views the company as an entire team rather than as individual lines of business and cares more about the organization’s success than individual success.
    • Believes in the power and synergistic value of teams; equates personal success with team success; focuses on team accomplishment and recognition rather than personal recognition.  Remains optimistic and enthusiastic toward work and others, despite obstacles and setbacks.
    • Is committed to total client satisfaction; thinks things through from the client’s perspective; regularly seeks client feedback and adjusts actions to provide continuous improvement and value to the client; is immediately responsive to client concerns; is a trusted advisor to clients and earns client loyalty by providing products/services to meet the client’s needs
    • Believes in doing things right the first time; has strong commitment to completeness and accuracy of work; has high work standards and holds self-accountable for meeting the performance expectations of customers and clients, and performing at the highest level; is committed to continuous performance improvement.




    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • High school diploma or general education degree (GED).
    • Two years of related experience and/or training; or equivalent combination of education and experience
    • Must have a valid driver’s license and up to date car insurance.
    • Shifts will include nights, weekends or holidays. 
    • Must have experience working with ATM. 
    • Ability to read and comprehend simple instructions, short correspondence, and memos. 
    • Ability to write simple correspondence. 
    • Ability to effectively present information in one on one and small group situations to members, team leader, and other team members of the organization. 
    • Ability to operate a personal computer and other standard office equipment such as fax machine, photocopier, typewriter, telephone and laser printer. 
    • Spreadsheet application knowledge is required. 
    • Above average interpersonal skills to represent the Credit Union in a positive and courteous manner when dealing with members and all levels of team members. 
    • Strong listening skills to effectively determine member needs and resolve member and team member problems.
      Must have reliable transportation (mileage reimbursement available for personal vehicle use).

    Who We Are

    Michigan First Credit Union was founded more than 90 years ago by educators and now delivers world-class service to more than 140,000+ members at our branches throughout Michigan, and we’re growing! We offer financial solutions for every life stage and seek to positively transform our members’ lives through personalized service that meets their unique needs.


    Simply put, Michigan First Credit Union’s sole mission is to provide the highest quality member experience. Working here, you’ll get to participate in a strong culture centered around service, professionalism, and growth. The perks are pretty cool, too – we’re consistently named as a 101 Best & Brightest Place to Work (nationally!) as well as several other local workplace awards, mainly because of our competitive pay, excellent benefits package, and supportive policies.


    Michigan First highlights:

    • 400+ team members
    • 26 branches by 2019 spanning the Lansing area, Grand Rapids and Metro Detroit.
    • Industry leader in community support and charitable giving through the Michigan First Foundation
    • Member Services Call Center operates 24/7/365
    • Current assets of more than $920 million



    Michigan First Credit Union has been the proud recipient of:

    • 2018 Detroit Free Press Top Workplaces
    • 2018 Best & Brightest in Metro Detroit
    • 2018 Best & Brightest in West Michigan
    • 2018 Best & Brightest in the Nation
    • 2018 Crain’s Coolest Places to Work in Michigan #10 spot out of 100
    • 2018 Channel 4 - Vote for the Best - 1st Place
    • 2018 Michigan Veterans Affairs Agency - Certified Veteran Friendly Employer - Bronze Level 


    Perks of joining our award-winning team include:

    • Competitive pay
    • A low-cost medical, dental, and vision benefit options. Employer-paid life and disability insurance
    • 401(k) - 100% match up to 5% deferral
    • Tuition reimbursement for both Undergraduate and Master’s programs
    • Access to a complimentary concierge service that assists with nearly any item on your to-do list
    • Free, state-of-the-art fitness center at our Evergreen headquarters with exercise equipment, showers and locker rooms
    • Wellness initiatives and events throughout the year to help employees stay healthy
    • Loan discounts for certain secured and unsecured loans and mortgages
    • Opportunities for increases, incentives and profit-sharing, based on performance 




    Michigan First Credit Union is an Equal Opportunity Employer.


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