The Head Teller/Financial Services Representative’s (FSR) sole mission is to provide the highest quality member experience. Our Head Teller/FSRs provides a variety of critical member service functions and carry a lot of responsibility at Michigan First. Some of these include: carrying out our Michigan First Way promise, with every member, every time, utilizing 5 STARS Service consistently and a consistent display of our ISMs, while anticipating the needs, exceeding expectations and making a positive lasting impression, with every member every time. They are also expected to utilize EMEC with every member and during each interaction, through active listening. They are also expected to look for additional sales opportunities, while working with members on their specific need at the initial time of service and demonstrate the ability to advise them on the financial needs that are best for them, while encouraging them to bring their full relationship to Michigan First.
KEY JOB RESPONSIBILITIES:
Michigan First Credit Union was founded more than 90 years ago by educators and now delivers world-class service to more than 140,000+ members at our branches throughout Michigan, and we’re growing! We offer financial solutions for every life stage and seek to positively transform our members’ lives through personalized service that meets their unique needs.
Simply put, Michigan First Credit Union’s sole mission is to provide the highest quality member experience. Working here, you’ll get to participate in a strong culture centered around service, professionalism, and growth. The perks are pretty cool, too – we’re consistently named as a 101 Best & Brightest Place to Work (nationally!) as well as several other local workplace awards, mainly because of our competitive pay, excellent benefits package, and supportive policies.
Michigan First highlights:
Michigan First Credit Union has been the proud recipient of:
Perks of joining our award-winning team include:
Michigan First Credit Union is an Equal Opportunity Employer.