Michigan First

  • Teller Supervisor

    Location : Location US-MI-Eastpointe
    Job ID
    Branch Operations
  • Responsibilities

    We are currently seeking a Teller Supervisor to join us. The person in this position will report to the Branch Manager.


    Key Job Responsibilities:

    • Utilizes scheduling software efficiently and effectively to prepare and assign work shifts to tellers.
    • Utilizes HR@your service to approve or reject leave time requests from tellers, while maintaining adequate staffing levels.
    • Works in conjunction with Branch Leadership to recommend and select new hires, to identify team members eligible for promotional opportunities and/or to recommend team members for separation.
    • Monitors teller work activity on a daily basis – observes, coaches and counsels tellers; administers on-the-spot corrective action; recommends remedial teller training as necessary.
    • Maintains sales and procedural proficiency in all products and services offered; Supports branch sales and service goals and tracks accordingly; Coaches tellers in product knowledge, sales and member service.
    • Participates with Branch Leadership in administering regular teller performance evaluations and addressing development needs of tellers.
    • Participates with Branch Leadership in the disciplinary process for policy infractions or work rule violations up to and including recommending dismissal.
    • Works in conjunction with Branch Leadership and/or Senior Teller and Head Teller to answer questions and resolve difficult or complex problems presented by tellers.
    • Assists tellers when balancing problems occur - using knowledge of common errors; verifies cash when overages/shortages occur; gives transaction approvals as necessary.
    • Monitors teller line for compliance with banking regulations and Michigan First Credit Union policies; takes action to resolve any out-of-compliance issues.
    • Becomes/is an advocate of the Michigan First culture, supporting diversity, philosophy and other credit union initiatives. Fosters a positive image of Michigan First via professional representation in all contacts and complies with all of Michigan First’s mission and vision goals. Reflects each of the credit union’s “Isms” in daily job performance. Learns and utilizes the EMEC way (Every Member’s Experience Counts) in day-to-day responsibilities when communicating with members and team members.


    Leadership Responsibilities:

    • Responsible for overseeing all daily branch functions and overall customer experience in the absence of the Branch Leader and Assistant Branch Leader.
    • Direct Leadership responsibilities pertain to the positions of: Head Teller, Senior Teller, Teller and Floating Teller.
    • Demonstrates commitment to Michigan First Credit Union “Leader Code of Conduct”


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Three to Five Years of counting, receiving and disbursing money and executing financial transactions as a teller in a full-service financial institution; Keystone experience preferred.
    • Associate’s Degree in Business Administration or related field OR equivalent professional experience;
    • One to three Years’ experience as a team lead. Advanced leadership skills beneficial.
    • Demonstrated computer proficiency in a Windows environment.
    • Excellent written and oral communication skills.
    • Interpersonal skills to include a significant level of trust, diplomacy, courtesy and tact.
    • Sales ability and persuasiveness.

    Who We Are

    Michigan First Credit Union was founded more than 90 years ago by educators and now delivers world-class service to more than 150,000+ members at our branches throughout Michigan, and we’re growing! We offer financial solutions for every life stage and seek to positively transform our members’ lives through personalized service that meets their unique needs.


    Simply put, Michigan First Credit Union’s sole mission is to provide the highest quality member experience. Working here, you’ll get to participate in a strong culture centered around service, professionalism, and growth. The perks are pretty cool, too – we’re consistently named as a 101 Best & Brightest Place to Work (nationally!) as well as several other local workplace awards, mainly because of our competitive pay, excellent benefits package, and supportive policies.


    Michigan First highlights:

    • 400+ team members
    • 30 locations by 2019 spanning the Lansing area, Grand Rapids and Metro Detroit.
    • Industry leader in community support and charitable giving through the Michigan First Foundation
    • Member Services Call Center operates 24/7/365
    • Current assets of more than $920 million



    Michigan First Credit Union has been the proud recipient of:

    • 2018 Detroit Free Press Top Workplaces
    • 2018 Best & Brightest in Metro Detroit
    • 2018 Best & Brightest in West Michigan
    • 2018 Best & Brightest in the Nation
    • 2018 Crain’s Coolest Places to Work in Michigan #10 spot out of 100
    • 2018 Best Credit Unions to Work For
    • 2018 Channel 4 - Vote for the Best - 1st Place
    • 2018 Michigan Veterans Affairs Agency - Certified Veteran Friendly Employer - Bronze Level 


    Perks of joining our award-winning team include:

    • Competitive pay
    • A low-cost medical, dental, and vision benefit options. Employer-paid life and disability insurance
    • 401(k) - 100% match up to 5% deferral
    • Tuition reimbursement for both Undergraduate and Master’s programs
    • Access to a complimentary concierge service that assists with nearly any item on your to-do list
    • Free, state-of-the-art fitness center at our Evergreen headquarters with exercise equipment, showers and locker rooms
    • Wellness initiatives and events throughout the year to help employees stay healthy
    • Loan discounts for certain secured and unsecured loans and mortgages
    • Opportunities for increases, incentives and profit-sharing, based on performance 
    • Onsite bowling alley




    Michigan First Credit Union is an Equal Opportunity Employer.


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